Frequently Asked Questions

Shopping

FAQ

When is Customer Care available?

Sabon customer care is available Monday-Friday between 9AM-5PM EST. (hours may vary during holiday season)

You may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonnyc.com

What form of payments are accepted and how long will it take to process my order?

Sabon currently accepts the following forms of payment: VISA, Mastercard, American Express, Discover, JCB, and Paypal.

Sabon operates Monday-Friday (may vary during holiday season). Orders are processed between 1-3 business days, excluding weekends.

*Processing times may be delayed due to high volume and / or during federal holidays.

I would like to purchase a gift card, what are the terms and conditions?

Looking for the perfect gift? E-Gift Cards are available for purchase here. An e-mail will be sent to a recipient of your choosing immediately after purchase. Sabon e-Gift Cards can only redeemed online, through our site portal.

*Please note that in-store / boutique handheld gift cards cannot be redeemed online. As of 2014 policies have changed under Sabon management, in-store and online gift cards are not transferable.

I live outside of the United States, may I place an order?

Sabon is able to process international methods of payment, but unable to ship internationally.

At this time shipping is only available within the United States (excluding: Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands).

How do I track my order?

UPS is the primary shipping carrier used by Sabon; UPS is unfortunately unable to deliver Sabon packages to any P.O. boxes.

Once your order is processed and shipped you will receive an e-mail with the tracking details of your shipment.

If you need any further assistance you may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonnyc.com

How can I make a change or cancel my order?

Sabon customer care is able to cancel an order up to 30 minutes maximum post an order being placed only during traditional business hours. Once, it passes the appropriate time frame, customer care is unable to make any changes to your order as it is being processed.

Sabon reserves the right to cancel any orders that are not in line with our Terms & Conditions.

Why am I paying sales tax?

Sabon is required by law to collect state sales tax on orders being shipped to the following states – CA, NY, NJ. Sales tax will be assessed on the total purchase, including shipping and handling charges (as required) and any additional taxable products or services. Tax exemptions cannot be accommodated online.

Purchases paid for using SABON Gift Cards, eGift Cards or SABON points are subject to applicable sales tax. No sales tax is charged when purchasing SABON Gift Cards or eGift Cards.

Back