Frequently Asked Questions

Products

FAQ

What is your return & exchanges policy?

Sabon offers complimentary returns and exchanges. Sabonnyc.com will only accept returns or exchanges for purchases made on Sabonnyc.com.

Any order placed through www.sabonnyc.com is eligible for pre-paid shipping label through our Easy Returns option, located at the footer of our page.

You are eligible for a refund within 45 days of original purchase back to the original form of payment. The cost of shipping is non-refundable. 

If you need any further assistance you may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonnyc.com

Do Sabon products have an expiration date?

Sabon products do have an expiration date and this date is printed on the packaging of each product. Despite the expiration date, we recommend you store your products in a cool, dark place away from direct sunlight and heat in order to preserve them. Storing products in their original packaging is also highly advised.

For more information on the expiration date of cosmetics, please visit the FDA's website.

How do I use your product(s)?

For further assistance on how to use a specific product from our collections, you may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonnyc.com

Why are your products packaged in glass?

Any product that is packaged in glass is likely to be better preserved in its original form than any other kind of packaging. Products placed in plastic containers will over time take on the toxicity of the plastic. Glass is made of less processed ingredients than plastic, making it easier to be recycled. As we are striving to be greener, we try to recycle as often as we can.

Can empty bottles and jars be refilled at a Sabon boutique?

At this time Sabon does not offer a refill service for our products. However, we do recycle all of our empty glass bottles with the NYC Sanitation Department.

You may choose to recycle the glassware or use it at home in a unique way. We suggest using the glass bottles as vases or jars to hold spices, florals, or small trinkets. Check out our blog for more fun ideas.

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