Frequently Asked Questions

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MOST FREQUENTLY ASKED QUESTIONS

When is customer care available?

Sabon customer care is available Monday-Friday between 9AM-5PM EST. (hours may vary during holiday season)

You may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonnyc.com

I live outside of the United States, may I place an order?

Sabon is able to process international methods of payment, but unable to ship internationally.

At this time shipping is only available within the United States (excluding: Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands).

How do I track my order?

UPS is the primary shipping carrier used by Sabon; UPS is unfortunately unable to deliver Sabon packages to any P.O. boxes.

Once your order is processed and shipped you will receive an e-mail with the tracking details of your shipment.

If you need any further assistance you may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonnyc.com

How do I exchange or return an item?

Sabon offers complimentary returns. We are unable to accomondate exchanges at this time. Any order placed through www.sabonnyc.com is eligible for a pre-paid shipping label through our Easy Returns option.

Sabonnyc.com will only accept returns for purchases made on Sabonnyc.com.

What should I do if I received a damaged item?

Sabon requests the right to ask for proof of damage for any claim.

If you need any further assistance you may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonnyc.com

Does Sabon offer gift-wrapping services for online purchases?

There are no additional gift wrapping services offered for online purchases, any product with native packaging will not receive home-wrapping. (i:e: facial moisturizer, facial polish, body scrub, etc.)

Do I have to return the free gift I received with my order if I return the qualifying purchase item or am below the spending threshold?

If you return the qualifying item, the amount of the refund will be reduced by the prorated value of the free gift. If a portion of the order is returned leaving the subtotal below the promotional threshold, only the difference will be refunded.