Updates from Sabon on COVID-19
Two weeks ago, we announced the temporary closure of our stores in response to the unprecedented impact of COVID-19 in the United States, and in particular to our home of New York City. As the two weeks have passed, we now recognize that we cannot reopen as planned and have to make some difficult decisions for our business as we released some members of our retail team and offered temporary layoffs to others, allowing them to continue to receive benefits in addition to their access to government relief programs. The store experience is the heart of SABON and our teams bring that experience to life each and every day; we are so grateful for all they have contributed to the brand and look forward to the day when we can re-open and grow our business and our teams once again. We are so appreciative of our customers who continue to shop online with us for their #SabonSelfCare needs. Please note we have minimized the workforce at our fulfillment center to ensure the safety and health of our employees and our e-commerce customers. While we are doing everything we can to get orders out quickly, we are dealing with unprecedented volume with limited available resources. We understand that access to soap and personal care products is more important than ever. Our Customer Service team can be reached only via e-mail at this time; they are working day and night to respond to your inquiries and address your concerns. We are grateful for your patience and understanding. SABON NYC is just like all New Yorkers; we are optimistic, strong, and constantly adapting to make the best of this situation. We are donating products to the medical professionals to support them and provide a small showing of our appreciation for all that they do. We will get through this experience together, as a community. Thank you for your continued support. We are eagerly awaiting the day when we can meet you at the well again! Please stay safe and take care of yourself and your loved ones.
As we’re closely monitoring the COVID-19 situation, we have minimized the workforce at our fulfillment center to ensure the safety and health of our employees and customers.
During this time, you may experience the delay in shipment and please allow 5-7 business days for your order to be processed. We’re doing our best through this difficult time and thank you for your understanding.
To our Customers and Community:
First and foremost, our hearts go to you and your families in these critical moments and uncertain times.
We want you to know that we are doing our part in protecting our employees, guests and communities that we love to serve, as we will be temporarily closing all our stores for a two weeks period effective Wednesday 3/17.
During this difficult period, we will keep compensating all our store associates for their scheduled hours.
As the situation continues to evolve, we will keep you updated and look forward to welcoming you in our stores and meeting you at the well. Our online boutique remains open on sabonnyc.com and we will be available for any questions at our customer service email.
Please stay safe and take care of yourself and loved ones.
Sabon US Team
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